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| Shipping and Handling Information |
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| What are your shipping and handling fees? |
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| Shipping Rates (per shipping address) |
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| Our rates are calculated based on weight of product, product type and location of shipment. Your shipping rate will be displayed at checkout. |
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| What category of shipping do I qualify for? |
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| Ground Shipping: |
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| Available Monday through Wednesday (Only available for shipments going to AR, CO, CT, DC, DE, GA, IN, KS, KY, LA, ME, MD, MA, MI, MS, MO, NE, NH, NJ, NM, NY, NC, OH, OK, PA, RI, SC, TN, TX, VT, VA, and WV.) |
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| Expedited Shipping (2 day air): |
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| Available Monday through Wednesday in all states with the exception of Alaska and Hawaii. |
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| Air Shipping (1 day air): |
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| Available Monday through Thursday in all states with the exception of Alaska and Hawaii. |
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| Do you offer priority shipping? |
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| Yes. Please contact us from our guest services page by clicking here for
more information. |
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| How is my order packed? |
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| Optimal Protection means your order arrives in perfect condition. |
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| To ensure that each order arrives at its destination in perfect condition, it is shipped using our special protection packaging. All kits are packed in corrugated boxes, then frozen to ensure product freshness. Upon receipt of the product it should be thawed and ready to use, refrigerate or re-freeze. The kits are packed in reusable Airliner shippers or Styrene Coolers with enough gel ice packs or dry ice to ensure safe delivery. Finally, the container is placed in a heavy-duty corrugated box for an additional layer of protection. It's the best way to ensure that every order is delivered in perfect condition. |
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| Has my order shipped ? |
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| We ship all of our packages using UPS. Log on to the UPS website and click on the "Tracking" to track your order or follow your email sent to you from Quantum View to track your order. |
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| On what days do you ship orders ? |
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| Because the products you have purchased are perishable, we will ship via UPS using dry ice Monday thru Wednesday. |
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| Shipping Schedule: |
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Monday and Tuesday for standard ground shipping where available. |
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Monday through Wednesday for 2nd day Air. |
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Monday through Wednesday for Priority Air. |
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| What is your holiday shipping policy? |
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| We do not ship on weekends or holidays. |
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| Due to the high volume of packages
UPS ships during the holiday seasons we strive for 100%
customer satisfaction. However, Joe Corbi’s
cannot be held responsible for package delay, resulting
in spoilage, when incomplete or incorrect addresses are
provided or if items are delivered when no one is there
to receive them within the 48 hour delivery period. |
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| Do you ship worldwide ? |
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| At this time, we only ship within the United States, not including Alaska and Hawaii. |
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| Do You Ship To Post Office Boxes? |
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| No. We require a physical address. Rural Route addresses with P.O. Box numbers are acceptable. |
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| Do You Require A Signature For Delivery? |
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| In most instances, the package may be left if no one is at home to sign. However, if the delivery location is an apartment or the delivery driver feels that the package is not secure and safe, it will not be left. You must specify when ordering any specific delivery instructions. |
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| How are the Products Packaged and Shipped? |
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| Products are packaged in boxes and frozen for shipment. We use gel ice packs and dry ice to keep the product frozen during shipment. Upon receipt the product should be thawed out and ready to be baked. We can ensure freshness for up to 2 weeks in the refrigerator and up to 6 months if placed in the freezer. *PRODUCT CAN BE RE-FROZEN AFTER THAWING. |
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| How do I dispose of the dry ice after the package arrives? |
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| Your package will contain dry ice to maintain a low temperature and preserve product freshness. Dry ice is solid carbon dioxide (CO2) that evaporates quickly and may have evaporated completely during transit to you. Dry ice is extremely cold and may cause burns if handled without gloves. If some dry ice remains, please handle with care, leaving any remaining dry ice in the cooler to evaporate. |
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| Dry ice can be damaging to your sink or other porcelain utilities. DO NOT DISPOSE OF IN PORCELAIN UTILITIES. Dry ice can be disposed of by placing the Polystyrene Container outside or in a WELL ventilated area and allowing the dry ice to evaporate. |
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